Luxury nightwear, silk nightwear, silk lingerie and silk bedding by Silk Cocoon, a Quality British Brand. Silk Cocoon is renowned for its elegant and exquisite designs, finest quality silk and workmanship and for its first class services.

Indulge yourself and your loved ones with Silk Cocoon products from its stockists of exclusive lingerie boutiques and online. Immediate despatch. Free P&P in the UK (for orders over £50). Gift wrapping in Silk Cocoon box with Ribbon available if required £3.00. In case of a Royal Mail strike we may use couriers.
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Privacy Policy

Silk Cocoon is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

This information is used to process your order and to provide you with the best possible service.

We do not share the information we collect with any other organisations.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details (when online card processing facility ready)
  • order requirements
  • The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information, which we hold will be held securely in accordance with our internal security policy and the law.

    We are firmly committed to protecting your privacy. For any further details about our privacy policy please e-mail us at info@silkcocoon.co.uk. Please note we reserve the right to change this privacy policy with any changes being posted onto this page.


    Terms and Conditions for Website Sales

    Dispatch Policy

    At Silk Cocoon, we make every effort to ensure that all items shown are in stock. The online seller will not be legally bound until the seller accepts the customer order. No goods will be dispatched until payment has been received and accepted by the seller. If we are unable to despatch your order, we will contact you by e-mail or telephone with an expected despatch date and offer you the option of proceeding with the order, substituting with another item of your choice, or removing the item from your order.

    Prices and Tax

    Prices may be up-dated; this will not affect the price agreed with the customer on the date of the order. The price shown for the goods excludes postage and packing unless specifically stated. Delivery to non-European countries may result in import duties payable on receipt of the goods. You, the customer will be liable for these duties.
    In accordance with English distance selling legislation, we will either enclose an invoice with the goods on your order if the delivery and invoice name and address are the same. Or if different we will mail under separate cover an invoice to the billing address.

    Cancellation and Returns

    Our normal returns period is 28 days from when you receive the goods, and any returned items must be received by us within this time. For Christmas gifts, ordered from November onwards may be returned up to the end of January. Returned goods must be in the original packaging and condition in which they were received, unworn and unwashed, with all labels intact. To help us with processing, please get in touch with us in advance by phone 01865 311 505 or e-mail: info@silkcocoon.co.uk. When you return the goods, please send the return item with the following information:

      1. Silk Cocoon's invoice number
      2. Your Order Number (if known)
      3. Your Name & Full billing address
      4. Your e-mail and telephone number
      5. Reasons why you return the goods
      6. Whether you require a refund or replacement goods
    Refunds or replacements will be handled within 3-30 days.

    Faulty Goods and Returns

    If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and together with information above listed in Cancellation and Returns. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

    Silk Cocoon will endeavour to process refunds or replacements of faulty goods within 30 days of agreeing there is a fault.
    If you have a customer complaint please either contact us by e-mail info@silkcocoon.co.uk or telephone us on 01865 311505. If our lines are busy or temporarily unattended, you may leave a message and we will call you back. We will acknowledge your complaint as soon as possible and we will give you an estimate of how long we anticipate it will take to resolve. We undertake to keep you informed throughout the complaint process.

    Colours

    Please note, the colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. The seller cannot be held responsible for any inaccuracy of colour of garments or positioning of design images shown on garments on the website with those sent to the customer.

    Privacy Policy

    Please click to see separate, Privacy Policy

    Indemnity

    You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. This indemnity is in regard to the computer and e-functions of this site, and not the products supplied by Silk Cocoon.

    Jurisdiction

    The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

    Consumer Rights

    None of the above Terms and Conditions affects your statutory consumer rights.
    Company Information Silk Cocoon's trading address is:

    Silk Cocoon Limited
    44 Merrivale Square
    Oxford
    OX2 6QX
    United Kingdom

    Tel: 01865 311505
    Fax: 01865 512376
    Email: info@silkcocoon.co.uk

    Registered in England and Wales No: 4226955
    VAT registration no: 844 9325 05

    Copyright ©2006 Silk Cocoon Limited. 44 Merrivale Square, Oxford OX2 6QX United Kingdom. Tel +44 (0) 1865 311505.
    All Rights Reserved...silkcocoon.co.uk.