You can use our secure online payment service pay Online or pay by
Cheque or on the Phone.
Security and Privacy of our client’s personal information are the highest priority of Silk Cocoon. We use the latest and most secure "Secure ePayments" system operated by HSBC, verified by Visa and MasterCard® SecureCodeTM for internet transactions. Silk Cocoon is registered under the "Data Protection Act 1998" with the Government Information Commissioner's Office.
1. Paying on Line
Step 1: Choosing Products: go to "Catalogue", select products
group/style and check the price.
Step 2: Once you have chosen the style, click "more details",
select colour and size then click “Buy” to add to your shopping
Basket. Continue shopping if you want to buy more than one item.
Step 3. Your personal details: if you are a registered member, then fill in
your email address and password, and click "check out",
your details will automatically appear on your order form. If you have not
registered with Silk Cocoon, click "check out" then
fill in your details on the form.
Step 4: Complete the order form, not forgetting to put the recipient's address
if different from yours. Please fill in your landline telephone number if you have one so that we can protect you better and prevent you from fraud.
Step 5: Read and understand our terms and conditions; then click "continue".
Step 6: Payment: click "pay now" for secure online payment and follow
2. Paying by phone, fax or e-mail: you can email or fax your order form
with your order and card details; send it to firstname.lastname@example.org or
fax to 01865 512376 or phone us on 01865 311505 (between 8 AM -19 PM Monday
to Saturday). Please leave a message if there is no reply and we will
get back to you.
3. Paying by post (cheque or credit card): Print your order details and
sign your cheque or fill in your card details on the order form, sign
for the total cost payable to Silk Cocoon Limited and send it to:
Silk Cocoon Limited
44 Merrivale Square
Online Payment and Security
We use the latest and most secure "Secure ePayments" system operated by HSBC, verified by Visa and MasterCard® SecureCode™ for internet transactions.
In order to help us to protect you against the fraudulent use of credit/debit cards, we strongly urge you to give us your landline telephone number, or both landline and mobile phone numbers if you prefer to get in touch by mobile, so that we may give you a call to cross check before despatch the goods. This cross checking is particularly essential when the recipient has a different name and address from the buyer.
In case you have any concerns about giving credit card details on the phone, we can assure you that all written information about your card details is shredded as soon as we process your order.
Currency of transaction: Sterling Pounds only (Please pay by credit card
if your base currency is not Sterling Pounds)
Postage & packing: Royal Mail First Class Recorded delivery free in UK for orders over £50), £12 other countries. Royal Mail Special Delivery £4.00 if requested - next day guranteed except weekend
Order normally despatched on the same day if placed before 3:00 PM. Signature Required.
Delivery: We will despatch your order as soon as we receive your cleared
If you have any questions, please give us a call on: 01865 311505
or send us an email to: email@example.com
Enquiry by e-mail: please always remember to give us your phone number
because we find many times that our reply message is bounced back due
to a wrong e-mail address been given and we feel frustrated not being
able to contact our customers.
Buying from Shops: Silk Cocoon Silk Nightwear is stocked by exclusive
lingerie boutiques and prestige Department Stores in the UK, Ireland,
France, Russia and Canada. You can also buy from shops located near to
you as listed in our website, please check Stockists or e-mail firstname.lastname@example.org
or call us +44 (0) 1865 311505 to find out. You are welcome to ask our
stockist to make a special order with us for you.